Describe the repeated work.
What do owners misunderstand, or what does the team have to ask for again? Identify who needs the answer and when it becomes necessary.
Project checklist
Bring one booking task and the information it needs.
A clear example helps establish whether the first project should change the website, an existing tool or the handoff between them.
List current tools and owners.
Include the website, booking system, customer records, document and messaging tools. Identify who manages each account and which supported connections are already in use.
Prepare the business rules.
Your team approves service choices, care requirements and review decisions. Describe which requests need staff attention and what an owner should be told while waiting.
Choose the test examples.
Use fictional pets and customers for a complete request, missing information, unavailable dates and a changed visit. Confirm the intended staff action as well as the visible confirmation.
Agree on maintenance.
Decide who updates services, preparation messages and review requirements, and how a failed connection is noticed. Separate ongoing support from the first delivery.
Send the task, tools and important date. Leave customer and pet records out of the public inquiry.